Mixed feelings, partly helped but still unsure
When I first reached out before buying, I had a decent feeling about the help I got but something felt off. There was one moment when I was on a call with the sales team and the clarity about the database feature was great; they really showed me how it worked with the dialer. But beyond that, I wasn’t quite sure if I’d want to go back for advice again because parts of the pre-purchase info felt vague or rushed. I liked how they listened to what I was trying to set up, but follow-up support on picking the best plan or checking on automatic updates seemed a bit lacking. Overall, it was neither very smooth nor difficult, just kind of in between. I might need a bit more help if I decide to buy again and want to fully optimize the software for my workflow. Still, the initial contact gave me hope that I'd figure things out eventually but leaves me unsure how hands-on support will be next time.