Mixed feelings overall, mainly because of how errors were handled
I found the training and onboarding experience to be a bit of a mixed bag. Initially, I felt fairly confident with the software, thanks to the clear instructions provided. However, when I ran into some unexpected errors during setup, the onboarding flow didn’t handle them particularly smoothly. It felt like there was no immediate guidance on what went wrong or how to fix it, which was frustrating. On the other hand, the support team was responsive once I reached out, explaining the steps clearly and helping me resolve issues effectively. The training materials themselves were detailed and helpful overall, though the lack of proactive error notifications pulled down my confidence slightly. Despite these issues, I am continuing to use the software and I can appreciate that some parts of the onboarding were adequate while others could definitely be improved to make the process more seamless.