Mixed feelings overall, but mostly functional software
I went through the sales process and initial onboarding with some optimism, but honestly, the experience was a bit of a mixed bag. At first, the setup felt quite smooth: signing up was simple, and the software seemed easy to navigate with the training provided. But then, after a few days of use, I noticed some quirks in the dialer and the database features where updates seemed to cause slight disruptions. Not terrible, but enough to warrant some frustration. The telephonic support was decent, though sometimes the explanations required multiple calls to clarify simple points. It’s like the platform has good potential and most things work fine, yet there remains a few rough edges that slow down the day-to-day. I keep going back to the fact that while the training was thorough initially, ongoing assistance could be more consistent, especially when software updates change workflows. Overall, I feel this product could be better with some improvements, but it’s not unworkable or bad, just a bit uneven.