Mixed feelings overall, a bit better and a bit worse than before
My experience with WFHI’s sales process was somewhat mixed compared to the remote workflow software providers I have used before. On the positive side, the sign-up and invoicing steps were clearer than what I had seen elsewhere. The billing was straightforward, and I was able to get the payment process done without unexpected delays or confusion. I also found that the telephonic support during onboarding was responsive and willing to help clarify points, which was a relief. On the other hand, I felt the pre-purchase communication about certain features, like the specifics of the database integration, was not as comprehensive as I would have liked. I had to reach out a couple of times to get satisfactory answers, whereas with other providers, these details were more readily available. The training was adequate but lacked some depth in parts related to calling tools. Overall, this whole process felt efficient but with a few minor hiccups that made it not as smooth as it could have been. I believe the software itself can be quite useful, but the sales approach might benefit from tighter information sharing.