Mixed feelings: onboarding was slow, training not enough
I had high hopes when I started the training and onboarding with WFHI, but honestly, it didn’t quite meet my expectations. The onboarding flow was cumbersome; I found myself repeatedly stuck at certain steps that I thought should have been straightforward. The training modules seemed generic and didn’t cover the specific software functions I needed to master. That said, some explanations were clear, and the software interface is fairly intuitive once you get the hang of it. Despite that, I am left wondering if I’d need additional help next time I use the software because the initial learning curve was steeper than it should be. The support team, reachable by phone, didn’t always provide the quick assistance I was hoping for. Overall, the updates didn’t improve my experience much since they didn’t address the onboarding problems I faced. Signing up and paying was smooth enough, but the whole early experience left me a bit frustrated and doubtful about whether this setup will actually work for me going forward.