Mixed feelings: onboarding was helpful but not reassuring
The training and onboarding process from WFHI was a mixture of the helpful and the somewhat frustrating. I found the instructional videos to be detailed enough to grasp the basics and the flowchart explanations made the remote workflow principles clearer. However, some of the software configurations took longer than expected, and the guidance wasn’t always sufficient, leaving me unsure about whether I fully understood certain features. By the end of the training, I felt moderately confident but not fully comfortable using the calling tools and database independently without support. The pace was steady but at times felt rushed through crucial steps where I needed more clarification. I expected the onboarding to give me a stronger sense of command over the platform, but it was more of a foundational start. The telephonic support afterward was responsive, which somewhat alleviated my doubts. In summary, the whole experience felt like a beginning rather than a complete mastery of the software.