Mixed feelings on training: would I do it again?
The training and onboarding with WFHI had its ups and downs. Setting up the software initially required quite a bit of one-time effort: configuring the dialer and connecting the database took multiple attempts to get right. The training materials were comprehensive and helped reduce guesswork in the early phase. However, ongoing learning was more self-driven, especially when it came to keeping up with updates and maximizing workflow efficiency. I found the telephonic support helpful but limited in scope, so I ended up relying on documentation more. The payment and invoicing process was routine and didn't create any obstacles. Given this, I’d say I would do it again because the foundation they provide is solid, even if it’s not a seamless experience from day one. It does require a willingness to invest effort over time to maintain proficiency, rather than expecting everything to be ready-made. I think the training model suits those prepared to learn continuously rather than only once at the start.