Mixed feelings on training, might try again
Going into the training and onboarding, I expected a more responsive and personalized experience based on reviews from others. Some aspects were quite good, like the initial walkthrough of how to use the software and dialer, which helped me understand the basics. But when I hit specific issues, responses from the team were slower than anticipated, which delayed my progress. The automatic updates occasionally changed the workflow slightly, which required additional clarification. While the training did cover most necessary features, I expected more proactive assistance. Considering that, I am undecided about renewing the subscription; the software itself seems solid, especially the database and calling tools, but the support responsiveness needs improvement for my workflow. If the training and onboarding process becomes more efficient and faster in addressing questions, I would be more willing to continue with their products. For now, it’s a balanced mix of good and less good experiences. I might try their service again if these aspects improve or if my work needs align better in the future.