Mixed feelings on training, might need help again next time
My experience with the training and onboarding was a bit of a mixed bag. At first, everything seemed well structured; I followed the walkthroughs for setting up the dialer and database features, which made me feel like I was on the right track. The initial sessions covered much ground, which I appreciated. However, when I moved to more advanced features like customizing workflow automations, I found myself stuck and had to call support. The phone assistance was polite but sometimes slow, and the explanations occasionally ran long without fully resolving my doubt. Because of that, I'm unsure if I’ll manage independently next time something new needs setting up. On the other hand, the clarity of the training materials for beginners was solid, making the start less intimidating. So my verdict is straightforward: the program is okay, helpful enough not to give up on, but I will probably need some extra help again down the line for complex features.