Mixed feelings on the whole setup experience
I had a pretty mixed experience while trying to find what I needed before purchasing the software. On one hand, I appreciated that the basic information was straightforward and the payment options were clearly displayed. That helped reduce my initial uncertainty. On the other hand, the sales process felt a bit confusing. Some of the product descriptions lacked details that I was hoping to see, particularly about how the calling tools would work in a remote workflow. The onboarding flow seemed promising at first, but I found myself hunting through different pages to get my questions answered, which was frustrating. I was also hoping for a clearer explanation of the database feature before buying, but that wasn’t fully clear until the training started. When I tried reaching support by phone before signing up, the call took longer than expected to connect, though the person on the line was polite. Overall, I think the concept is sound, and the paid software plus training might be helpful for some users, but from a pre-purchase perspective, it could have been more transparent. I’m hopeful the updates will simplify things, but right now, it’s not fully user-friendly for newcomers like me.