Mixed feelings on the onboarding journey
I recently went through the training and onboarding process with WFHI's software, and my experience was quite mixed. The initial sign-up and user interface were relatively smooth, which allowed me to start using the calling tools without much hassle. However, some aspects of the training modules were less clear than I expected, leading me to seek further assistance which was only partially effective. The automatic updates were helpful in improving some features, but they also introduced some confusion because the changes weren't thoroughly explained. On the plus side, the telephonic support was polite and tried to help, though I felt I might need to reach out again next time due to lingering uncertainties. Overall, while parts of the process felt well-structured, the lack of comprehensive guidance left me unsure about handling the system independently in the long run, so I can't say I fully mastered everything I needed from this onboarding.