mixed feelings on the clarity of support communication
I reached out to telephonic support a few times during the onboarding to understand some of the dashboard features and the use of the dialer. On the positive side, I found that the support staff was generally polite and willing to assist, which was appreciated. However, the explanations provided sometimes lacked clarity or were somewhat technical without being fully broken down. This meant that I had to ask follow-up questions, which extended the duration of the calls. In some cases, the responses felt scripted and didn’t fully address my specific workflow issues, leaving me somewhat dissatisfied. It was positive that the team explained the invoice and payment process clearly, helping me navigate that part without confusion. But for some other queries related to automatic updates and the database feature, the details were vague. Considering this was my first time using such software, I wondered if a more structured onboarding call might have helped reduce the number of calls. Given the experience, I hesitate to say I would fully rely on the phone support again without trying more self-led training or community forums first. Overall, help was there but not always as clear or efficient as I would have liked.