Mixed feelings on support: Would I come back?
I had certain expectations about how the support and communication would be when I signed up, mostly imagining a quick and easy way to get answers. The reality was a bit more nuanced. On the one hand, when I needed telephonic assistance, the support staff was patient and generally able to explain the features clearly, which was better than I had initially thought. On the other hand, at times it took longer than I liked to get through to an agent or to receive a follow-up response. Additionally, finding specific information without help was not always straightforward; navigating the software’s help database demanded some trial and error. Comparing what I expected to how things panned out leaves me with mixed feelings: the support quality itself is good, but access to it and self-service options could be smoother. Despite these quibbles, I would likely consider using the service again if improvements are made in speeding up initial contact and streamlining knowledge access. Until then, I accept that it's a work in progress and my experience was fairly balanced between frustration and helpfulness.