Mixed Feelings on Support, One Clear Good Moment
Compared to other services I used, the telephonic support here was quite a mixed bag. There was this one moment when I had an urgent issue with the dialer not connecting properly, and calling support they quickly helped me fix that particular problem within a few minutes. That was definitely a high point. However, outside of that, when I sought help for database syncing and understanding invoicing, responses were much slower or less clear. It felt like support lacked the smooth efficiency I had hoped for based on past experiences with other platforms. The communication was often delayed, which frustrated me because timely help is essential when working remotely. The automatic updates also changed some features without enough heads-up, which added to confusion. So while I appreciate the one good quick assist, overall the support works but doesn't compare favorably to what I've known before, leaving me somewhat disappointed.