Mixed feelings on support lekin wait aur repetition bohot thi
Mujhe lagta hai support team ne kuch places pe achha kaam kiya, jaise ki jab main technical issue ko lekar call kar rahi thi to response timely tha. Lekin overall communication process thoda frustrating raha kyunki mujhe baar baar apni problem repeat karni padti thi. Matlab har ek naye agent ko main apna issue phir se explain karti thi, jiska time waste hota tha. Kabhi kabhi lagta tha ke system me koi switch nahi hota jo mera issue track kare. Wait times bhi lambe the, kabhi kabhi call hold pe rakh ke samay guzar jaata tha, jo productive feel nahi hota. Jahaan tak training ke baad queries ka sawaal hai, mujhe laga ki kuch basic questions ke liye zyada clarity nahi thi jo bar bar samjhani padti thi. Automatic update process toh thoda confusing tha mere liye; kam se kam mujhe lagta hai ki updates ke baare mein pehle bata dena chahiye tha ki kya change aayega. Billing aur payment process ke bare mein koi dikkat nahi hui, wo theek tha. Main ye zaroor kahungi ki support ke positive side bhi the jaise ki responsiveness potentially faster thi jab main priority support ke under thi. Lekin baar baar repeat karna aur wait karna, ye dono cheeze main avoid karna chahti hoon agle time. Toh overall, achhi aur bura dono tha mix.