Mixed feelings on support; help was okay, but unsure about next time
I reached out to WFHI’s support recently because I was stuck during onboarding and needed some guidance. The telephonic support was polite and managed to help with the immediate problem, which I appreciate. However, the wait time was longer than I expected and the clarity of explanations sometimes felt a bit lacking, leaving me uncertain if I had fully grasped the solutions. It’s not that the support wasn’t helpful — they did answer my questions — but I’m a bit hesitant about relying on it heavily again. On the upside, the software itself is generally decent once you’re set up, and I got by without much issue after the call. Still, if the software glitches or confusion arise again, I’m unsure if I’ll have the patience to go through a similar support call. The process felt half-way supportive but not fully reassuring.