Mixed feelings on support — had to figure out some things alone
I have to admit my experience with support and communication was a bit of a mixed bag. On one hand, when I contacted the telephonic support, I got helpful guidance that cleared some of the immediate confusion about the dialer setup and database features. On the other hand, there were several occasions when I felt I was left to work out problems by myself because the responses weren’t super prompt or detailed. For example, I had to spend quite a bit of time navigating the training modules and figuring out some labels on my own, as the initial explanations didn’t cover those clearly. I appreciate that the automatic updates happened without much hassle, but the instructions around how changes might affect my workflow weren’t always very clear. The process of signing up and handling payments was smooth, so no issues there. Overall, I’m somewhat unsure how reliable the support is going to be going forward — useful when available, but needing more thoroughness and quicker replies. It leaves me wondering if I should prepare to troubleshoot more independently or rely on their assistance regularly.