Mixed feelings on support but might try again
I found the support and communication aspects of WFHI somewhat frustrating but not without their positives. When things went wrong, their telephonic support took quite a while to respond and often their solutions felt generic rather than tailored to my specific problems. That said, I will admit that once I got in touch, the person I spoke to was polite and attempted to help me troubleshoot effectively. The biggest downside was the lack of timely updates or clear communication about ongoing issues. I’m hesitant about engaging with them again because of these inconsistencies, but if the situation arises where I need assistance, I wouldn’t rule it out entirely. The software itself did seem fine enough, and their training materials were decent, so for basic queries things were manageable. However, I think they could improve communication during support calls to make the process smoother next time I consider using their services.