Mixed feelings on support but generally decent
My initial expectations about the support and communication here were somewhat realistic. On one hand, telephonic assistance was friendly and responsive, which I appreciated. The priority support line got me through some tricky parts of the onboarding and the training sessions. On the other hand, sometimes the wait times over the phone were longer than I expected, and I had to explain my issue a couple of times before it reached someone who could help effectively. The clarity of explanations varied too — some reps were very clear, others less so. So, overall, if I had to sum it up to a friend, I’d say support is quite helpful but it isn’t perfect, and you might need to be patient with communication every now and then. Still, the software updates usually came automatically and fixed bugs quickly, which lessened my calls. Sign-up and payment were straightforward, making the whole process feel easier despite occasional support hitches. I’m happy enough with it but it could be smoother.