Mixed feelings on sales experience; might consider again with caution
My experience with the sales and pre-purchase phase was mostly disappointing, though it wasn’t all negative. When issues arose during sign-up, I found that the team was responsive on calls but the resolutions weren’t always immediate, which was frustrating. Invoicing was handled well enough, clear and professional, that’s one point I have to acknowledge. However, the process felt a bit disorganized at times, and I felt like I had to push to get answers rather than the assistance being proactive. Because of this, I’m hesitant but still considering using their services again, though I would prepare myself for potential hiccups. The training materials and software seem solid, so if the ordering and payment flows improve a bit, that would tip the balance more positively. For now, I’d say it’s a tentative thumbs up with a reservation about how well support handles unforeseen bumps.