Mixed feelings on responsiveness, some hits and misses
When I first contacted the sales team, the initial response was prompt and seemed helpful, which made a good impression. However, as we moved further into the onboarding process, the communication became slower and less detailed than I expected. The training sessions provided some clear explanations, but sometimes my specific questions about using the call dialer and database features were answered with delays or not fully addressed. On the positive side, the billing and payment process was clear and handled efficiently with invoices received on time. Automatic updates were smooth and didn’t disrupt my access to the software. Telephonic support had moments where it was quick and effective, but also times where I had to wait or call again for assistance. This back-and-forth made it hard to feel fully confident in the customer experience. All in all, I would say the responsiveness was a mixed bag with some successes but also areas needing improvement.