Mixed feelings on pre-purchase steps and issue handling
The experience while exploring WFHI before actually signing up gave me both positive and negative impressions. On one hand, the sales and pre-purchase communication was fairly prompt, and the information about software features and training sessions was straightforward to understand. At the same time, some confusion arose when I tried asking specific questions about invoicing and database access; the responses were occasionally delayed or lacked clarity. The payment sign-up process initially worked fine, but I encountered an unexpected error when trying to download the initial user guide, which could have been better managed. Support was reached eventually and they helped resolve the issue in reasonable time, although it took multiple calls. That back-and-forth somewhat delayed my full access to training and software tools. Overall, the handling of things going wrong showed some responsiveness but not without glitches. It left me feeling cautiously optimistic but not fully confident that all potential issues would be handled smoothly. I see value in the product but there’s room for better coordination and clearer communication during the pre-purchase and onboarding phases.