mixed feelings on getting help and info easily
I was kind of unsure at first about how to reach out for support or what to expect, the info on the website was a bit all over the place and took some digging. Once I finally called their telephonic support, I found the response time decent and the people try to be helpful. Unfortunately, sometimes the answers felt generic or they couldn't resolve the specific problem about the dialer functionality. I liked that there was a database feature which worked well for storing client details but getting clear instructions took longer than I wanted. Overall, I feel the communication needs to be more straightforward for new users because I spent a lot of time figuring out basic stuff. The updates seem automatic but their impact on my workflow was limited so that part was okay. So yeah, I'm cautiously okay but also wanting better info upfront.