Mixed feelings on finding support – worked, but with some hassle
The telephonic support had its moments of being quite helpful, especially when I needed clarity on using the dialer and navigating the database. It was nice to have someone walk me through those parts. On the other hand, I did find some delays when trying to reach the right person or finding precise answers to billing questions. The terms and labels during calls were sometimes confusing, so I felt I had to double-check information afterward. The automatic updates ran smoothly without interfering which was a plus, but the documentation around those updates could improve for easier self-help. Overall, I'd say it's a service that works if you're patient and willing to follow up. I'd tell a friend it's worth trying but with a small caveat about the support being somewhat hit-or-miss depending on timing and the question.