mixed feelings on billing but too many issues overall
I had used other platforms before, so I expected the billing and payments here to be straightforward. Unfortunately, it wasn’t that simple. The sign-up process seemed okay at first, but invoicing became confusing quickly and I struggled to understand some of the charges. The payment system didn’t feel as intuitive as what I’d seen elsewhere, and support couldn’t clarify things enough over the phone. Updates to billing information weren’t reflected promptly. I really wanted to like the calling tools and database features, but because of these payment complications it just left me frustrated. In comparison, previous software I used had clearer terms and easier navigation when handling accounts. Calling support was slow to respond and often didn’t have the right answers at hand. I see some potential here but right now the hassle outweighs any small benefits. For anybody looking for simple billing, this might not be it.