Mixed feelings mostly; support had its ups and downs
I was generally okay with the support and communication during the times when issues came up, but it wasn't consistently smooth. When I first encountered unexpected glitches in the calling tools, support staff responded fairly quickly and tried to understand the problem. However, sometimes follow-up took longer than I expected, and the resolution wasn't always straightforward. The telephonic support tried to be patient, but the back-and-forth over the database quirks made me feel a bit stuck at points. On the positive side, the automatic updates seemed to work quietly in the background, improving some features regularly without needing much intervention. Overall, I don't feel overly frustrated but also don't have enough confidence to say support is fully reliable. The sign-up and payment process was clear enough, so at least onboarding started off smooth, which helped offset some delays later. So I'd say it was a fair experience with some good things and some not so good things to balance out.