Mixed feelings: mostly figured it out, but not without hassle
The whole onboarding and training experience felt like a bit of a slog for me. I mean, I got through most of it but often had to figure things out myself because the guidance wasn’t always clear or complete. The training materials covered some basics but missed a few practical tips that would have saved me time. For example, the dialer’s behavior with certain call lists wasn’t obvious until I tested it multiple times. Some automatic updates later changed interface elements, which forced me back to troubleshooting mode instead of smooth operation. I appreciated that sign-up and invoicing were transparent, but the real challenge was the software’s database integration details where documentation was vague. Support was helpful but you had to wait on the phone sometimes to get through. Overall, I’d say it felt more like a self-driven learning curve than a fully supported onboarding, which was okay but tiring at times. When it worked, it was good enough to rely on daily, but you can’t avoid the parts you must navigate alone. Just a bit more full walkthrough or clearer training would have made the process less wearying and more efficient. Right now, it feels half-guided and half DIY, and that’s how I’d sum up my experience with the training and onboarding.