Mixed feelings, mostly due to wording confusion
The training and onboarding seemed fine on the surface, but I couldn’t help feeling mixed about it. In some parts, the instructions were clear and helpful, especially when setting up the database integration and using the dialer tool for calls. Yet, other sections had wording that left me guessing. Sometimes labels didn’t seem to match what actions they triggered, which made me double-check steps several times. This wasn’t a dealbreaker but did slow me down initially. The flow of onboarding itself was smooth, and the training modules gradually built up my understanding, which I appreciated. Still, I felt that a bit more consistent terminology throughout would have made a difference in confidence. Despite this, the support team was accessible enough whenever I sought clarification, though I wished I needed them less. Signing up didn’t pose any problems, and the payment and invoicing system was straightforward, so at least those parts were reliable. All in all, the experience wasn’t bad, but it wasn’t quite seamless either. It worked in some ways but left room for clearer explanations in others.