Mixed feelings mostly because of wait and repeat
I expected that whenever I contact support, I would get quick and clear responses that resolve my issues efficiently. However, my experience with WFHI's telephonic support was a bit hit and miss. Sometimes the support team answered my queries comprehensively the first time, which saved me from having to repeat myself. On other occasions, I felt like I was stuck in a loop repeating the same problem multiple times to different agents. The waiting time on the calls was longer than I had anticipated, which impacted my workflow. I appreciate that they did finally solve my problems, but the process felt slower compared to what I initially expected. The software itself was quite intuitive most of the time, and the automatic updates helped keep things running smoothly. Training helped me get through some confusing bits, but occasional delays in communication created some frustration. The signing-up and payment process were pretty straightforward and hassle-free, which was a relief amid my support struggles. So overall, I found the support somewhat less responsive than anticipated, causing occasional delays, but I still managed to get the help I needed after some persistence.