Mixed feelings, mostly because explanations varied
The training and onboarding provided by WFHI left me feeling a bit torn. On the positive side, the basic overview was clear, and I understood the general flow of setting up the calling tools and database features. However, when it came to some of the more detailed procedures, like integrating the dialer with ongoing workflows, the explanations were not always complete. Sometimes I had to figure things out on my own or revisit support calls, which was frustrating. The telephonic support was helpful when I did reach them, but that did not fully compensate for the lack of clarity upfront. Automatic updates ran smoothly, which was a relief. Overall, I appreciated the training, but it could be better organized and more comprehensive. If the onboarding were a bit more consistent, it would definitely have felt smoother and less of a trial.