Mixed feelings mostly because customer support was uneven
The billing and payment process with WFHI was generally straightforward and clear, which I appreciated. Signing up and receiving invoices did not cause any problems. However, when I needed assistance with some payment questions, the responsiveness of support varied noticeably. At times, the telephonic support was warm and patient, answering my doubts carefully. Yet on other occasions, responses to my queries took longer than I expected. This inconsistency affected my overall impression. On the positive side, the automatic updates to the system were regular and didn’t disrupt usage, so that part was handled well. Overall, the experience was mixed primarily because the human support side was not consistently smooth, but I am hopeful things will improve as the relationship continues.