I was somewhat content with the sales and pre-purchase process but not fully impressed. Initially, t

I was somewhat content with the sales and pre-purchase process but not fully impressed. Initially, t

I was somewhat content with the sales and pre-purchase process but not fully impressed. Initially, the sign-up and invoicing system was straightforward enough, and payments were processed cleanly without much hassle. However, I encountered some difficulty understanding certain aspects of the training and onboarding info before making my purchase. The support team was helpful when I reached out, but I felt I needed more clarification than I initially expected, which was a bit frustrating. On the positive side, the software access and its database features were mostly as described, aiding my remote workflow relatively well after I got past the initial learning curve. Having said that, the automatic updates caused minor glitches which had to be resolved through telephonic support, and while it was available, it sometimes took longer than I hoped to get full clarification on issues. So if I were to buy again or renew, I anticipate I might want to use help again to navigate certain complexities. Overall, the blend of easy payment and invoicing and the solid software features balance out the occasional need for detailed support, making it a decent choice but not perfect by any means.