Mixed feelings: matched some expectations, missed others
Before buying this, I expected the software to fit seamlessly into my remote workflow based on what I heard. The sign-up and invoicing process actually worked quite well and was pretty clear from the start, which I appreciated. Onboarding had good training content, although some explanations were a bit rushed. The database and dialer features did what I needed but weren't as intuitive as I hoped. On the downside, some automatic updates unexpectedly changed settings which slowed me down. The telephonic support was okay but sometimes slow to respond. So the experience matched parts of my expectations but missed on smoothness and adaptability. It got the job done mostly, but I was expecting a more user-friendly and reliable system overall. I’d say it’s decent but there’s definitely room for better cohesion between features to match what they promised beforehand.