Mixed feelings, mainly because support felt different
Using the telephonic support from this service brought quite different experiences compared to what I've dealt with before. On one hand, the response times were generally acceptable and the team was courteous, which I appreciated. They managed to guide me through invoice questions without rushing, which felt considerate. On the other hand, compared to the software providers I’ve used previously, I found the helpdesk sometimes lacked detailed technical understanding, especially when I asked about integration with the database feature. It left me spending some extra time figuring things out on my own. Despite this, the automatic updates kept the software stable, which balanced things out a bit. So overall, I left with the sense that support was friendly but could improve in deeper expertise to match other services I have known.