Mixed feelings: lack of guidance but some useful info
I found that much of the sales and pre-purchase information had to be figured out on my own, which was disappointing. The initial explanations didn’t fully clarify what was involved in setting up the software and workflow. However, once I started the training sessions, I gained some valuable insights that helped me begin using the tools effectively. Despite that, the onboarding materials were not detailed enough, leaving me to fill in many gaps by trial and error. On the plus side, the invoicing and payment procedures were overall straightforward, though I think the process could have been presented clearer initially. I would highlight that pre-purchase documentation or interaction did not stand out, in fact, it relied heavily on my own efforts to understand the product. Overall my experience in this area was a blend of helpful and frustrating moments.