Mixed feelings, hours didn't quite sync up
Honestly, I was hopeful that the software would match the hours I actually work because my shifts aren't the usual 9 to 5. The onboarding flow was smooth enough, and the training sessions helped me figure out most of the tools, especially the dialer and database features. But when it came to the calling tools, I found that they didn't always fit well with my irregular hours. Some updates seemed to adjust schedules better, but telephonic support couldn't always help me tweak those timings on the spot. Sign-up and payment were straightforward, which I appreciated, and invoices arrived promptly without any hassle. I liked that the automatic updates rolled out nicely without interrupting my work, and the software mostly ran without glitches during my active hours. But overall, it felt a bit rigid in adapting to my actual workflow hours, which is a bit disappointing since that was something I really needed. So, I guess it's a mix: good parts for general use, but not perfectly aligned with my unique schedule. I hope future updates might improve the flexibility for people with non-standard hours like me.