Mixed feelings—helpful support but struggled a lot on my own
I've spent a fair amount of time trying to get the hang of the WFHI software, and honestly, the support has been a bit of a mixed bag for me. On one hand, the telephonic assistance was patient and offered useful pointers, so that part worked well enough. On the other hand, a lot of the system’s finer details I really had to figure out by myself. For instance, the integration between their calling dialer and database feature required some trial and error before it worked in my workflow. The automatic update feature seems convenient, but I wasn't always sure when or how it happened without manual intervention. Also, navigating the payment and invoicing system wasn’t very intuitive initially; I managed after some searching but it could have been smoother. The onboarding process gave a general guideline, but it felt like a lot was left unsaid, so I was uncertain if I missed something important. Overall, I feel somewhat supported but I had to rely heavily on my own efforts to get the software fully operational. It's functional but could be more user-friendly and explicit in communication.