Mixed Feelings: Helpful Support but Some Delays
Reflecting on my experience a few weeks later, I find myself a bit torn about the support and communication provided. On the positive side, when I managed to get through to the telephonic support, the team was knowledgeable and addressed my concerns well, which I appreciated. However, there were occasions when I had to repeat the same information multiple times or wait longer than expected to get a callback. This created some frustration, especially during the early onboarding stages when I was trying to set up the calling tools and understand the dialer functionality alongside the database features. The automatic updates were seamless, which was a relief, and the invoicing process was straightforward, so no issues there. Still, the waiting and repetition left me wishing the communication could be streamlined better going forward.