Mixed feelings hain, sidha verdict ye hai: thoda help chahiye
Jab main WFHI ke sales aur pre-purchase process mein tha, toh mujhe bilkul clear nahi tha kitna support milega aur kitna mujhe khud se samajhna padega. Sign-up thik tha, par software ke features ko leke kayi baar mujhe guess karna padta tha ki kya kya included hai. Training options toh diye gaye the, lekin mujhe laga ki zyada kuch toh mujhe khud se hi work out karna parega, especially jab dialer aur database ko apne workflows ke hisaab se fit karna tha. Thoda detailed documentation ya guided modules honi chahiye thi jo har step toh cover karti. Billing aur payment system mein thodi complexity thi, ki invoices kab generate honge aur payment schedule kya hoga ye baare mein mujhe manually padhna pada. Support team ne jab madad ki toh achha laga, magar overall lagta tha ki zyada reliance hai user ke independent kaam par. Mujhe lagta hai hum sabko thoda extra direction mil sakta tha from start, par fir bhi option available tha jab zarurat padi. So overall, my verdict sidha hai: it's not completely hands-off and there is definitely some stretch required by the user. Lekin thoda patience rakho aur help jab chaaho milegi, toh work kar sakta hai ye product. Could be better though with more upfront clarity.