mixed feelings: good help but lag time was too much
Honestly overall experience was kinda frustrating and somewhat okay at the same time. The pre-purchase calls and chats had me going round in circles. There was so much repetition about the same things. I felt like everytime I asked they gave me the same answers, like they were stuck on loop. Waiting time was another story, sometimes it took forever just to get a hold of someone on the phone. On the plus side, the sales reps were polite and tried their best to answer my questions which helped a bit. But still, the pace of the whole thing made me consider giving up several times. I was hoping for a quick resolution but that didn’t happen. The info about features was clear enough and I did understand what the software offers. Their follow up emails were consistent but still felt generic and didn’t bring new value. If only they could have streamlined the process better and reduced the waiting, this would’ve been a much more positive experience. As it stands, I know a little about the product and felt heard in answers but the delay and repeats made it somewhat disappointing overall. Maybe if they speed up their pre-purchase support, other people will find it easier and less tedious. For me, it was both a helpful and annoying journey side by side.