Mixed feelings: good features but handling issues could improve
I initially found the software quite functional and the sales process transparent, which I appreciated. The sign-up was smooth, and I could generate invoices without trouble. However, when a technical problem arose after an update, it took some time before I received satisfactory help. The support team was polite but their response delays meant I had to spend additional hours troubleshooting on my own. The calling tools worked generally well, but the unexpected glitches disrupted my planned workflows. The onboarding and training materials were sufficient, though they did not fully prepare me for unexpected issues. I wanted to feel confident before making the purchase, but the delay in resolving post-purchase problems left me a bit unsure. It’s a capable product with useful features, but their handling of things when things go wrong can be improved. I would tell a friend that while the software itself works well, you need patience for handling issues and maybe prepare to self-manage some problems before support steps in.