Mixed feelings from the pre-purchase info clarity
My overall impression about the sales process and pre-purchase information is somewhat mixed. On the one hand, the core functionalities were explained fairly well, which helped me understand the main software features and training options before buying. On the other hand, some key parts about how invoicing and automatic updates worked were less detailed or a bit ambiguous. This led to some confusion during my early use, especially when I expected clearer cutoffs or update cycles. I appreciated that the sales reps were patient and answered additional questions, but the initial descriptions could be more straightforward. This partly influenced me to settle on a mid-tier package since I wasn’t fully sure about all payment timing details. So, while the presentation was generally informative, some gaps lowered how confident I felt about the whole commitment just before signing up.