Mixed feelings from the initial training; unsure if I'll need help again
I started with the onboarding training few weeks ago and found some parts very straightforward, especially the initial dashboard walkthrough. The modules about managing the calling tools were clear, which helped me get started without much delay. However, when it came to using the advanced features of the database and dialing software together, it was less intuitive. Sometimes the system lagged or I wasn't sure if I had completed the steps correctly. The telephonic support was helpful when I reached out, yet I still felt like I needed additional explanation beyond what was initially provided. I would not say the onboarding was seamless, but I did learn a lot by going through it step by step. Given this experience, I think I might have to request assistance again if new updates or modules are introduced because I’m not fully confident handling those changes on my own. The automated updates seemed to adjust the interface slightly, which was confusing at first but got better after a while. Overall, the training balanced well between self-discovery and needing outside help, so I remain cautiously optimistic about managing independently with occasional support.