Mixed feelings due to responsiveness
When I first reached out to understand the software and training offerings, I found the initial responses fairly quick, which helped set my expectations right at the start. However, as the discussions progressed, especially regarding the specifics of the calling tools and database capabilities, the replies slowed down significantly. It felt like there was a mismatch between the enthusiasm shown early on and the consistency in follow-up communication later. The sign-up and invoicing were handled smoothly, but some of my questions about automatic updates and priority telephonic support took longer to clarify than I would have liked. On the one hand, when I needed immediate assistance, the priority support was prompt and willing to help, which I appreciated. On the other hand, the mixed speed in responsiveness during the pre-purchase stage made me unsure about how seamless the overall experience would be. Overall, it was a blend of helpful and lagging communication that left me a bit cautious but still hopeful about using the platform effectively once fully onboarded.