Mixed feelings due to onboarding length
Getting started with WFHI software and training was a mixed experience for me. On one hand, the training content was detailed and mostly clear, helping me understand the remote workflows step by step. However, the onboarding phase took longer than I initially expected. After signing up, I found myself spending quite a few days trying to fully integrate the database feature and understand the dialer functionality. The invoicing and payment process went smoothly enough, which was a relief, but the delay in gaining confidence with the calling tools slowed down my progress. The support responses were sometimes helpful but not always timely, so I couldn't rely on that to speed things up. Ultimately, the software itself has solid functionality and after overcoming the initial onboarding stretch, I could see how it might be very useful for managing remote tasks. In sum, I appreciate the thoroughness in training but wished the whole getting-going phase was a bit quicker and more cohesive.