Mixed feelings due to excessive repetition and delays
While there were a few positives in the training and onboarding process of WFHI software, I must point out the significant drawbacks I encountered. The training involved a lot of repeated information across different modules, which caused me to lose focus and question whether I was progressing. The waiting times during the live support calls and telephonic assistance were longer than I anticipated, hampering my eagerness to learn quickly. Despite the delays, I did appreciate the thorough explanations once I finally connected to a support agent, which was helpful in clarifying the complex parts of the software. Automatic updates seemed to run without issue, reducing the chances of system glitches. Sign-up and invoicing were straightforward, which allowed me to avoid unnecessary hassle at least in that phase. However, the overall repetition and waiting concerns overshadowed the good aspects, making the training feel inefficient at times. I certainly expected a more streamlined and timely approach to the onboarding journey but acknowledge the helpfulness of the support when it was available.