Mixed feelings: clear support but missing detailed guidance
When I started using WFHI, I expected the support to be comprehensive and easy to follow, especially since the software seemed quite detailed. The telephonic support was responsive and polite, which definitely helped ease some concerns. However, I found the guidance to be somewhat general and missing deeper insights into the nuances of managing the database feature alongside the dialer. This made me less confident when setting up complex workflows, as I felt I needed more tailored advice than what was offered. I also anticipated more detailed information during the onboarding phase, which didn’t fully materialize. On the positive side, the automatic updates ensured the software remained current, which I appreciate. The invoicing and payment steps were clear and straightforward, adding to a decent overall experience. While I can rely on the basic support system, I’m left wanting a bit more detailed, customized help before I would feel completely confident using all the features as intended. So in the end, it’s a mix of good standard support weighed against a slight lack of depth.