Mixed feelings: clear invoicing but confusing sales process
Before buying, I was expecting a straightforward and smooth sales experience, but it was quite different. The invoicing part was nice and I got everything on time, which was a relief. However, the steps leading up to the purchase were confusing and did not match what I had thought. I kept asking questions about how the dialer and database features worked, but the explanations were not consistent and sometimes even contradictory. I was hoping the onboarding flow would be simple, but it felt complicated and drew out for longer than expected. So while the billing part was fine and easy, the pre-purchase communication and clarity was tiring and not as expected. It left me unsure if this software was suitable for my needs because the initial experience was more frustrating than helpful.