Mixed feelings - clear explanation but some gaps remain
At first, the sales process explained the software’s core features thoroughly, which I appreciated. The sign-up was simple, and I found the invoicing straightforward, with clear statements about recurring payments. The onboarding training was introduced promptly, with useful videos to understand the various tools including the dialer and database features. However, some aspects of the calling tools were not well explained during the pre-purchase phase; for example, I was unclear on how automatic updates might affect my existing configurations. Support staff was available when asked but occasionally took longer to clarify my questions compared to initial materials. It felt like an uneven distribution of information: some basics were covered well while deeper details were not as transparent before buying. Overall, I am somewhat satisfied with the clarity I received yet left wanting more upfront detail before committing.