Mixed feelings but would consider trying again
When I first reached out to inquire about the software and training, the responsiveness was decent but not exceptional. Some of my questions were answered fairly quickly, which helped me get a sense of the features. However, a few times I had to wait longer than expected for clarification on certain points related to the calling tools and the onboarding flow. It wasn’t frustrating enough to deter me, but it did make me think twice. The agents were polite and knowledgeable, which balanced out some of the slower responses. Signing up was straightforward overall, though I did notice a lag in invoicing updates at one point, which caused some confusion. Given all this, I might engage with them again if I need software support, but I would be prepared to be patient and perhaps follow up more proactively. The mix of prompt and delayed replies leaves me with a neutral yet fair impression.